Job Description:

Accountabilities

● The Jobholder, a member of the Flight Hour Services (FHS) Plateau, reports operationally to the Head of Flight Hour Services Malaysia and functionally to the Head of Customer Program Management. The Jobholder is responsible for the oversight, delivery and performance (contractual service level agreements, KPIs, financials) for a “Solution Sale” service provided to Airbus customers and is accountable for following the processes, procedures detailed within Airbus processes and the FHS manual applicable to the allocated contracts.

● During the delivery phase the jobholder is responsible for selling additional services to the customer complementing the services solution that is being delivered.

● A “Solution Sale” is a tailored package of on-wing and off-wing maintenance services designed to meet the overall requirements of the airline customers, ranging from FHS-component agreement up to a Tailored Support Package (TSP) that are delivered by cooperating with a partner, suppliers such as

OEMs / MROs / other service providers, subsidiaries or between several Operating Units.